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Ideas portal

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Mobile application emulators for testing

If it's possible, could the Product Specialist team have access to mobile emulators for the android and iOS applications? As a member of the Product Specialist team, when running through the zone/tariff pre and post go live processes, this is alwa...
Guest almost 9 years ago in User management 2 Will not implement

Ability to track progress through Aha How-To Videos like Khan Academy or Lynda.com

Why: I cannot watch them all at once. But I can watch 1-2 a week. I can track my progress myself but it would be more efficient if it were tracked for me systematically. Who: People who watch the Aha How-To videos How: You login and your progress ...
Guest over 9 years ago in Ideas portal 0 Will not implement

Pop up messages.Priority messages on both GoTrex and Webagent

It would be good to be able to place a 'Post it note' or priority message on both systems when a client has made an important request (eg, please do not discuss my claim/sensitive information with my employer/broker/family) It would be really usef...
Guest over 9 years ago in Voting 0 Will not implement

Update idea ID when changing product

When using the Zendesk widget, occasionally one of my support reps will put an idea under the wrong product in our product line. After I have reclassified the idea under the right product, the ID stays the same which seems to be confusing for supp...
Eric Blackwell over 9 years ago in Ideas portal 3 Will not implement

Remember an Ideas portal user's login so they don't login each time

We want to present the Ideas Portal as a link within our product. These are retail stores in our case often with a single email and login per store (shared across all retail staff). However the logging into the Ideas Portal requires the user to lo...
Andrew Badge almost 10 years ago in Ideas portal 3 Will not implement

Inherit branding and settings from another ideas portal

I have separate ideas portals for different products, as not all users/partners should be able to access information for all products, and I need to give them access on product level. It would be great if I could share settings of portals between ...
Guest about 10 years ago in Ideas portal 0 Will not implement

Searching for an idea on the portal should use the same logic as used in the aha application.

Our users are reporting that the ideas search on our ideas portal isn't returning useful results. Checking into this today, "OR" operators are used between search terms in the portal, whereas the search in aha uses AND operators. In a typical us...
John Hopkin over 10 years ago in Ideas portal 1 Will not implement

Call out staff/employee responses in addition to admin responses

Perhaps we are just not setting up the portal correctly, but I'd like to see staff/employees get a visual highlight on the page when they reply to ideas. Right now I see the green avatar outline and the callout for Admin responses, but we have mul...
Dan Orth over 11 years ago in Ideas portal 1 Will not implement