Participants

What is the challenge? Research teams maintain pools of participants they contact multiple times throughout the year. Currently, Discovery only shows "last contacted" and "last interview" dates, making it impossible to see the full history of ou...

What is the challenge? The Contact record is powerful with Ideas Advanced to show a summary of all ideas and portals an individual has interacted with. Contacts can also be used in Discovery to invite to interviews and studies. It would be great...

What is the challenge? If a customer needs to reschedule their meeting, they have to respond to the email, but then the next steps aren't logical. The Discovery Study owner has to go into Participants, select 'Needs to Reschedule' next to the pa...

What is the challenge? For product team members who conduct a large volume of user interviews, it is challenging to keep track of the large number of participants and who was spoken to in which interview. A visual reminder of the participants th...

What is the challenge? It is often hard for product managers to contact the real end-users of their products or users of a specific feature. What is the impact? Product teams only hear feedback filtered through the lens of a buyer or key contact o...