Discovery

What is the challenge? Research teams maintain pools of participants they contact multiple times throughout the year. Currently, Discovery only shows "last contacted" and "last interview" dates, making it impossible to see the full history of ou...

What is the challenge? Research teams need to organize highlights with both granular, study-specific tags (for individual researcher workflows) and organization-wide tags (for cross-study strategic analysis). Currently, all tags exist in a singl...

What is the challenge? Aha! currently does not provide REST API access to study and interview data. Customer discovery insights captured in interviews remain siloed and cannot be integrated with other business systems. What is the impact? ...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

What is the challenge? Some research teams invite group participants to closed Slack channels for each research study. Some teams would like the ability to directly import conversational data into Aha! Discovery through a direct integration with...

What is the challenge? The Contact record is powerful with Ideas Advanced to show a summary of all ideas and portals an individual has interacted with. Contacts can also be used in Discovery to invite to interviews and studies. It would be great...

What is the challenge? The sentiment analysis is very powerful but it can only be viewed within its interview, so can't be collected at the study level What is the impact? Sentiment analysis is less valuable than it could be Describe your idea Vie...

What is the challenge? Studies are a critical construct in how Discovery users organize and manage their work, but the capabilities are limited to fully manage research projects. What is the impact? Discovery users needing to better manage...

What is the challenge? Discovery macros and emails do not support attachments today. Before an interview, I will email a PDF interview guide to a user ~15 minutes before the session. This is for the interviewee to have open in our session becaus...