Discovery

What is the challenge? Unable to copy ('cc or 'bcc) internal teams and additional external contacts on Macros. What is the impact? All Macros Describe your idea We have multiple internal people that are involved in interviews with cu...

What is the challenge? Currently, the AI transcription service for Aha! Discovery supports mp4 video and mp3 audio files. What is the impact? I can successfully upload an m4a audio file (e.g. recorded using the Voice Memo app for an in per...

What is the challenge? Aha! currently does not provide REST API access to study and interview data. Customer discovery insights captured in interviews remain siloed and cannot be integrated with other business systems. What is the impact? ...

Today, when linking learnings and quotes to an insights study there is not much metadata to provide context as to which highlights to link. The highlights page gives more insight at a glance as to what the quote and learning are referring to becau...

What is the challenge? Currently, our invite email templates include dummy text that’s highlighted in green to indicate to users what they need to customize before sending. The “Send invite email” button remains disabled until all green-highlig...

What is the challenge? The "Summary" option under the AI Assistant heading for an interview creates a helpful summary of the overall interview. There is no way to pull that summary into the "Highlights" section or into reports generated from Dis...

What is the challenge? Discovery macros and emails do not support attachments today. Before an interview, I will email a PDF interview guide to a user ~15 minutes before the session. This is for the interviewee to have open in our session becaus...

What is the challenge? Formatting on the Scheduling Details page not translating on external schedule page. See screenshots What is the impact? All scheduling pages Describe your idea See screenshot

What is the challenge? If a customer needs to reschedule their meeting, they have to respond to the email, but then the next steps aren't logical. The Discovery Study owner has to go into Participants, select 'Needs to Reschedule' next to the pa...

What is the challenge? When scheduling interviews, the only fields offered for customers to fill out are Name and Email. We then have to manually fill in the Title and Organization they are part of. Why not have the customer fill this out on the...