Discovery

What is the challenge? On a recent customer call, there was frustration expressed around the inability to filter participants down to the ones who were not assigned to a group What is the impact? As a result, they cannot quickly assign users to...

What is the challenge? I oftentimes interview multiple "groups" of people for one single study. Like if I'm interviewing teachers I might want to group the interview and insights report by school. This mean each school has it's own group of interv...

What is the challenge? Custom fields on studies are hard to find. Users can add custom fields, but those values are not easily visible from the study summary. What is the impact? People must navigate through linked records and hidden detail scree...

Customers sharing scheduling links in emails and external forms need short, readable URLs that can be identified at a glance. Problem Scheduling URLs are long and messy when pasted into channels that do not support hyperlinking well. Users wan...

What is the challenge? Today, the interview report page has limited customizability, and it has some sections that we often do not need (such as Clips). What is the impact? Valuable real estate is lost on the page by including empty sections we a...

What is the challenge? Today, sentiment analysis can be performed by Elle for a particular interview, but that analysis cannot be easily incorporated into the interview's report (it must be manually copied and pasted if desired). What is the impa...

What is the challenge? It's hard to edit and refine highlights because they're out of order It's hard to keep track and manage highlights after using the AI feature. What is the impact? Bouncing around the transcript when trying to double c...

What is the challenge? Teams use AI notetaker Fireflies for video and transcript recordings from meetings. This is valuable especially where the team does not own the meeting tool/recording, or the meeting is in-person. Aha! Discovery does not cur...

What is the challenge? On insights reports, highlight cards do not display the customer organization name or their associated ARR. This makes it hard to quickly understand which customers are represented and how important they are from a revenue p...

What is the challenge? Turning rich qualitative research into polished, audience-ready insights reports is slow and manual. Current reports are rigid, making it hard to tailor content for different stakeholders and questions. What is the im...