Discovery

What is the challenge? Large volumes of customer feedback is often spread across many external systems (surveys, in‑product feedback, support tools, data warehouses, etc.). Today Aha! AI can only reason over data that is stored in Aha!, so feedb...

What is the challenge? When I create a study linked to an idea, it would be helpful if the partipicants were automatically suggested as the ones who have voted (or subscribed) to an idea. What is the impact? This will speed up the selection of par...

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

What is the challenge? The sentiment analysis is very powerful but it can only be viewed within its interview, so can't be collected at the study level What is the impact? Sentiment analysis is less valuable than it could be Describe your idea Vie...

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...

What is the challenge? Hubspot is the source of truth for customer data in orgs that us it as a CRM, but Discovery participants cannot by synced to the contacts in Hubspot. What is the impact? Discovery participants must be kept in sync through pe...

What is the challenge? The "Responses" AI action in a Discovery interview currently only works on an uploaded transcript. What is the impact? If a user has uploaded a note or document, even if that document is in clear Q&A format, the "Respon...

What is the challenge? The "Summary" option under the AI Assistant heading for an interview creates a helpful summary of the overall interview. There is no way to pull that summary into the "Highlights" section or into reports generated from Dis...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...

What is the challenge? Teams that have studies for their ongoing call types (sales, CS etc) may also want to reference those interviews in other studies that have been set up for a particular topic, so that they can benefit from the insights of th...