Discovery

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...

What is the challenge? The sentiment analysis is very powerful but it can only be viewed within its interview, so can't be collected at the study level What is the impact? Sentiment analysis is less valuable than it could be Describe your idea Vie...

What is the challenge? When reviewing and analyzing interviews, I want to clip moments from interviews so I can easily share then with my team and stakeholders. It is not easy to share a section of the video where a customer describes the challeng...

What is the challenge? When I create a study linked to an idea, it would be helpful if the partipicants were automatically suggested as the ones who have voted (or subscribed) to an idea. What is the impact? This will speed up the selection of par...

What is the challenge? I have a lot of past interview recordings and meeting notes that I would like to get into Aha! Discovery. Today I need to manually create one interview at a time and then upload each file to each interview one at a time. Wha...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...

What is the challenge? Teams that have studies for their ongoing call types (sales, CS etc) may also want to reference those interviews in other studies that have been set up for a particular topic, so that they can benefit from the insights of th...

What is the challenge? Gainsight has information about end users and their usage data, which could be valuable to have in real-time. What is the impact? A more powerful participant list, leading to more product insights. Describe your idea An inte...

Our PMs talk to customers all the time. We want to use Aha for basic CRM such that anytime one of us talks to an organization, we capture an indexed, searchable note for that customer detailing who, what, when, and topics. Maybe we're interviewing...