Discovery

What is the challenge? It is hard to spot the section where you can quickly type or paste your interview notes within Aha! Discovery What is the impact? This causes confusion and slows users down Describe your idea Make it clearer wh...

What is the challenge? The only way to export insights / highlights is within PDF or PNG. This is effectively useless in image format. I need to be able to see this data in a csv What is the impact? the insights can be more useful for the ...

What is the challenge? As our teams increase use of Aha! Discovery, we are finding that it would be helpful to copy/duplicate an existing interview's details to then update further, rather than starting from scratch each time. What is the im...

What is the challenge? Teams conducting interviews often have very structured questions/tasks that they want to work through during and interview, and results that they want to analyse. During an interview the team conducting the discussion may ...

What is the challenge? There is a selection of highlight types within Aha! Discovery: learnings, quotes, responses, etc. This means users are more likely to choose the wrong one What is the impact? Users sometimes tag the same content as b...

What is the challenge? The list of selectable Modes in Aha! Discovery is limited to: Document analysis, Focus group, In person, Observation, Phone & Video. What is the impact? This can be limiting, meaning you need to compromise and al...

What is the challenge? Interviews with customers include seeing screen actions, screen movements and choices customers are making that are not verbalized. We need these screen actions and movements captured in the transcript for analysis. Right ...

What is the challenge? Research teams maintain pools of participants they contact multiple times throughout the year. Currently, Discovery only shows "last contacted" and "last interview" dates, making it impossible to see the full history of ou...

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...