Discovery

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

What is the challenge? The sentiment analysis is very powerful but it can only be viewed within its interview, so can't be collected at the study level What is the impact? Sentiment analysis is less valuable than it could be Describe your idea Vie...

What is the challenge? Hubspot is the source of truth for customer data in orgs that us it as a CRM, but Discovery participants cannot by synced to the contacts in Hubspot. What is the impact? Discovery participants must be kept in sync through pe...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...

What is the challenge? Teams that have studies for their ongoing call types (sales, CS etc) may also want to reference those interviews in other studies that have been set up for a particular topic, so that they can benefit from the insights of th...

What is the challenge? Gainsight has information about end users and their usage data, which could be valuable to have in real-time. What is the impact? A more powerful participant list, leading to more product insights. Describe your idea An inte...

Our PMs talk to customers all the time. We want to use Aha for basic CRM such that anytime one of us talks to an organization, we capture an indexed, searchable note for that customer detailing who, what, when, and topics. Maybe we're interviewing...

What is the challenge? Research teams need to organize highlights with both granular, study-specific tags (for individual researcher workflows) and organization-wide tags (for cross-study strategic analysis). Currently, all tags exist in a singl...

What is the challenge? Studies are a critical construct in how Discovery users organize and manage their work, but the capabilities are limited to fully manage research projects. What is the impact? Discovery users needing to better manage...

What is the challenge? Researches are concerned that customers will not reply to email that don't come from them directly, or that spam filters will block the emails (format: 4b9501674f193de02d538718-accountname@iad-prod2.mailer.aha.io>) ...