Discovery

What is the challenge? Research teams maintain pools of participants they contact multiple times throughout the year. Currently, Discovery only shows "last contacted" and "last interview" dates, making it impossible to see the full history of ou...

What is the challenge? Research teams need to organize highlights with both granular, study-specific tags (for individual researcher workflows) and organization-wide tags (for cross-study strategic analysis). Currently, all tags exist in a singl...

What is the challenge? The Contact record is powerful with Ideas Advanced to show a summary of all ideas and portals an individual has interacted with. Contacts can also be used in Discovery to invite to interviews and studies. It would be great...

What is the challenge? Unable to copy ('cc or 'bcc) internal teams and additional external contacts on Macros. What is the impact? All Macros Describe your idea We have multiple internal people that are involved in interviews with cu...

What is the challenge? Aha! currently does not provide REST API access to study and interview data. Customer discovery insights captured in interviews remain siloed and cannot be integrated with other business systems. What is the impact? ...

What is the challenge? Discovery macros and emails do not support attachments today. Before an interview, I will email a PDF interview guide to a user ~15 minutes before the session. This is for the interviewee to have open in our session becaus...

What is the challenge? When conducting research on a specific topic, customers often have Ideas submitted through dedicated portal workspaces or tagged with specific Feedback Topics that are directly related to that research. Currently, there's ...

What is the challenge? Formatting on the Scheduling Details page not translating on external schedule page. See screenshots What is the impact? All scheduling pages Describe your idea See screenshot

What is the challenge? If a customer needs to reschedule their meeting, they have to respond to the email, but then the next steps aren't logical. The Discovery Study owner has to go into Participants, select 'Needs to Reschedule' next to the pa...

What is the challenge? When scheduling interviews, the only fields offered for customers to fill out are Name and Email. We then have to manually fill in the Title and Organization they are part of. Why not have the customer fill this out on the...