Knowledge base

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Additional custom domain for knowledge base

What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...

Jack Parr about 4 hours ago in Knowledge base 0

1 VOTE

Usage analytics for published Knowledge bases

What is the challenge? There are no statistics on how many users have visited published knowledge base and which pages they have viewed What is the impact? Showing usage enables PO/PM justify the additional subscription for Aha Knowledge and knowi...

Steve C 3 days ago in Knowledge base 0 Likely to implement

1 VOTE

Option to suppress a note's title from Knowledge page

What is the challenge? When publishing a knowledge base, some published notes designs may include the page's title. Currently, the title of the note is always displayed when displaying the note resulting in duplication. What is the impact? Duplica...

Steve C 3 days ago in Knowledge base 1 Future consideration

6 VOTE

Automatically update links to headings when heading name is changed

What is the challenge? When we update the text of a heading in Aha! Knowledge, any links to that heading on a page are not automatically updated with the new text, which breaks the link. e.g. This is a heading #this-is-a-heading When I change "Thi...

Jeremy Bruno about 1 month ago in Knowledge base 0 Future consideration

5 VOTE

Upload pdf directly into a documents workspace

What is the challenge? I cannot directly upload a pdf in a documents workspace folder, only as an attachment of a note. What is the impact? I now have to search for my pdf, because they are hidden in notes. Describe your idea Directly upload pdf i...

Guest about 1 month ago in Knowledge base 1 Future consideration

14 VOTE

Bulk edit workspace sharing permissions on documents

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...

Melissa Hopkins 4 months ago in Knowledge base 0 Future consideration

1 VOTE

Allow Setting the Knowledgebase Homepage Meta Title

What is the challenge? The knowledgebase title is set to "Home Page" and cannot be customized. What is the impact? Vague title in the browser tab, SEO Describe your idea A field to set the title of the KB homepage

Daniel Radman 11 days ago in Knowledge base 0 Likely to implement

1 VOTE

Allow selection of documents as header links

What is the challenge? Cannot select documents from the KB to include as links in the header What is the impact? ^ Describe your idea Would like to be able to link documents from within the help as links/buttons in the header.

Jeremy Bruno 11 days ago in Knowledge base 1 Future consideration

5 VOTE

Set up multiple authentication methods to access the same knowledge base

What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...

Simone Bilton about 2 months ago in Knowledge base 0 Likely to implement

9 VOTE

301 Redirect feature to maintain a single link for time-sensitive documents like release notes

What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...

Jeremy Bruno 3 months ago in Knowledge base 0 Future consideration

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