Knowledge bases

What is the challenge? When importing ZIP files of .docx files, there is no ability to choose where those files should be placed in the document hierarchy within the selected workspace What is the impact? Because I am importing files with ...

When dragging and dropping a video into a document there is a file upload limit of 300MB.Files larger than this don’t upload and there is no message to confirm why.Please can you add a message to let the user know when they attempt to upload a fil...

What is the challenge? Aha! Pages include workflow fields like Status and Revision Status, but these fields cannot be updated through the API. This prevents teams from automating documentation and knowledge base workflows. What is the impa...

What is the challenge? Aha! Pages (Notes) provide a Status field in the UI, but this field is not available through the API. Because of this, teams cannot automate publishing workflows for documentation, release notes, or knowledge base pages. A...

What is the challenge? Copying a KB does not include banner and logo: ⚠️ Notable Differences (Only Found in the Copy vs. Original) Homepage banner The original knowledge base has a banner image configured. The copy does not — “Remove bann...

What is the challenge? Using KB content in other systems, difficult to monitor for new publishing events What is the impact? Aha! Knowledge users Describe your idea Include KB publish events in the Aha! activity webhook

What is the challenge? Aha! Knowledge content may need to be surfaced in other systems. What is the impact? Aha! Knowledge Base users Describe your idea Additional API endpoints are needed to connect to the content, such as more deta...

What is the challenge? Knowledge base managers need to track what their end users are searching for in a knowledge base, so that they can add or improve related articles to help users find the information they need. What is the impact? Not...

What is the challenge? The new on-the-fly LLM translation is handy, but it can’t handle specialized terminology. Since translations only exist on the front end, we can’t edit or correct terms that are wrong or inconsistent. What is the impac...

What is the challenge? When a document is selected, you are redirected to the top of the document selections on the left. What is the impact? This is an annoyance. It is normal behavior that it visually stays on your actual selection and d...