Knowledge base
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1
VOTE
Add PDF preview option to KBs
What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, these PDFs can't be easily shared in a KB today. There is an idea to allow th...
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Future consideration
1
VOTE
Embed Loom videos in a note
What is the challenge? Videos created in Loom need to be shared in a KB. Currently they cannot be embedded directly in a note. What is the impact? The user must download the video from Loom and upload it to Aha! Videos are then stored in two diffe...
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Future consideration
3
VOTE
Set up multiple authentication methods to access the same knowledge base
What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...
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Likely to implement
1
VOTE
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VOTE
Reduce internal padding of callouts
What is the challenge? Due to recent CSS changes, the padding within callouts is a bit excessive and pushes the icon out of alignment. What is the impact? Looks off compared to the other elements + text blocks on pages Describe your idea I realize...
0
Future consideration
3
VOTE
Import knowledge base notes from Zendesk
What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
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Future consideration
1
VOTE
Enable knowledge base header bar links to open in new tab
What is the challenge? Selecting a button in a knowledge base header navigation bar navigates away from the KB if the link is external What is the impact? Users are confused--e.g., if the external link is to a form to provide feedback about the KB...
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Future consideration
9
VOTE
301 Redirect feature to maintain a single link for time-sensitive documents like release notes
What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...
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Future consideration
1
VOTE
Knowledge base/note table of contents default to collapsed
What is the challenge? When the TOC is displayed by default expanded it can hide information on a 1st screen without scrolling What is the impact? May dissuade customers from getting the important information if they don't scroll Describe your ide...
0
Future consideration