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Knowledge base

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checklists for my designers and releases

What is the challenge? I need an easy way to list features that designers need to work on that we can check off What is the impact? Something for design but can also be used to communicate to other stakeholders Describe your idea
Guest 9 minutes ago in Knowledge base 0

Add command to duplicate a knowledge base.

What is the challenge? Need to create many KB; would like to create one as a standard and then create the others by duplicating that first one. What is the impact? Saves a lot of work/time. Describe your idea Create command to clone one perfect KB...
Mark T 6 days ago in Knowledge base 2 Future consideration

Convert HTML entities in AI search results

What is the challenge? In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character. AI search results: "According to the Preferences & Settings article:... " Actual document title:...
David 7 days ago in Knowledge base 0 Future consideration

Salesforce integration with Aha! Knowledge Bases

What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
Dale Potter 10 days ago in Knowledge base / Salesforce 0 Future consideration

Remove Agenda shortcut from meeting templates

What is the challenge? Currently, notes contain shortcuts for areas throughout the note but the Agenda and Notes button both take the user to the same area What is the impact? The buttons are duplicative Describe your idea Remove the Notes button
Peter Whisenant 16 days ago in Knowledge base 0 Future consideration

Additional custom domain for knowledge base

What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...
Jack Parr 17 days ago in Knowledge base 0 Future consideration

Usage analytics for published Knowledge bases

What is the challenge? There are no statistics on how many users have visited published knowledge base and which pages they have viewed What is the impact? Showing usage enables PO/PM justify the additional subscription for Aha Knowledge and knowi...
Steve C 20 days ago in Knowledge base 0 Likely to implement

Option to suppress a note's title from Knowledge page

What is the challenge? When publishing a knowledge base, some published notes designs may include the page's title. Currently, the title of the note is always displayed when displaying the note resulting in duplication. What is the impact? Duplica...
Steve C 20 days ago in Knowledge base 1 Future consideration

Allow selection of documents as header links

What is the challenge? Cannot select documents from the KB to include as links in the header What is the impact? ^ Describe your idea Would like to be able to link documents from within the help as links/buttons in the header.
Jeremy Bruno 28 days ago in Knowledge base 1 Future consideration

Show note author setting on whiteboard should persist

Currently the setting on a whiteboard to show the note author doesn't persist so users have to click it every time when visiting a whiteboard to see who created notes. We would prefer for the setting to persist so we don't have to select it every ...
Guest about 1 month ago in Knowledge base 0 Future consideration