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Knowledge bases

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Adding Links to Ideas should point to external page if available

What is the challenge? When using Knowledge and inserting links to Ideas for possible future additions, the link using the # feature links to the internal Aha URL What is the impact? Non Aha users are sent to a page they can't access D...
Steve C 10 days ago in Knowledge bases 0 Future consideration

Bug report in Knowledge base

What is the challenge? Folders merges What is the impact? The folder structure are build for a reason, the documents should be separated accordingly. Describe your idea There is a bug in the folder structure in knowledge base. When e...
Guest 11 days ago in Knowledge bases 1 Already exists

Add glossary support for dynamic knowledge base translations

What is the challenge? The new on-the-fly LLM translation is handy, but it can’t handle specialized terminology. Since translations only exist on the front end, we can’t edit or correct terms that are wrong or inconsistent. What is the impac...
Jeremy Bruno 17 days ago in Knowledge bases 7 Likely to implement

The behavior in the Knowledge base can be improved.

What is the challenge? When a document is selected, you are redirected to the top of the document selections on the left. What is the impact? This is an annoyance. It is normal behavior that it visually stays on your actual selection and d...
Guest 18 days ago in Knowledge bases 0 Planning to implement

Individual Reviewer Permissions for Knowledge Sites

What is the challenge? Cannot set different individual permission levels for users within the same permission group on Knowledge documents. When workspace document access is set to "Edit" for one group of Reviewers, all Reviewers inherit edit pe...
Krysta Boyer 18 days ago in Knowledge bases 0 Future consideration

Change placeholder text for knowledge search

What is the challenge? Current search control has placeholder text that is hard-coded to read "Search or ask AI a question." We have disabled the AI function in our knowledge base. This placeholder text does not change. What is the impact? ...
Guest 18 days ago in Knowledge bases 0 Planning to implement

Custom and Mandatory fields on Notes in Documents

What is the challenge? I need to deploy data classification and document metadata onto notes in the documentation space.I can create custom fields, but I cannot make them mandatory at the time of creation, or ensure they are updated when documen...
Aidan Clarke 19 days ago in Knowledge bases 0 Future consideration

Ability to support kb URLs with custom subdirectories (slugs) for different user groups/languages

What is the challenge? We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...
Jeremy Bruno 20 days ago in Knowledge bases 0 Future consideration

Add AI query and summarization tools to the backend of Aha! Knowledge for internal authoring

What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...
Jeremy Bruno 3 months ago in Knowledge bases 0 Future consideration

Enhancement Request: Improved Attachment Management in Knowledge Base Articles

What is the challenge? When working with large knowledge base articles, I often need to break them into smaller documents. After copying a note and deleting text, the attachments from the original article are retained—even if they’re no longer use...
Michele Voth 3 months ago in Knowledge bases 2 Future consideration