Knowledge bases

What is the challenge? Users need to manually select languages for knowledge base portal to translate and it's not immediately obvious this needs to happen What is the impact? User experience is not great as they need to spend time to find the dr...

What is the challenge? I'm unable to "click and drag" to select / highlight text on this page: https://support.aha.io/aha-roadmaps/account/account-single-sign-on/configure-aha-sso-okta~7444657759399125058 There's one or two areas where, if I s...

What is the challenge? Currently when you embed a PDF file within a note it appears in line with the text of a note. Only the text title of the file is discoverable/searchable within a search Within a knowledge base, if a note includes an embe...

What is the challenge? Currently when using the import documents with PDF feature, the PDF document in the note shows as a PDF preview What is the impact? When publishing the note to a knowledge base, it makes it for difficult viewing and scrol...

What is the challenge? When a customer comments on our KB article (by voting it thumbs up/thumbs down and then providing feedback), they sometimes give feedback on the product rather than the article. What is the impact? Product feedback should g...

What is the challenge? Custom templates don't have a way to provide descriptions or best practices. As an organization creates more custom templates the only way to understand what they are for or how to use them is via oral history or links in th...

What is the challenge? Users often don’t know what to ask when typing in the AI search bar. After receiving an AI response, users may still be unsure how to continue or refine the results. Without guidance at these moments, AI feels less int...

What is the challenge? When creating a new document but as a link to an existing document (so that it is an exact carbon copy), Aha! does not allow linked documents to be published on the front-end of the KB. This causes challenges when you want o...

What is the challenge? Outlining a list of all possible and active risks for a product or project What is the impact? Describe your idea

What is the challenge? Currently, the knowledge base sign-in screen only supports a password field with no contextual or instructional messaging. Our users who reach this page and do not remember or cannot locate the password have no guidance on...