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Knowledge base

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Collaboration Template

What is the challenge? A clear collaborative template to use with a customer to manage a project together. What is the impact? Important for the customer and internal colleagues Describe your idea Working with a collaborator and having a structure...
Guest 11 days ago in Knowledge base 0 Future consideration

Automatically update links to headings when heading name is changed

What is the challenge? When we update the text of a heading in Aha! Knowledge, any links to that heading on a page are not automatically updated with the new text, which breaks the link. e.g. This is a heading #this-is-a-heading When I change "Thi...
Jeremy Bruno 11 days ago in Knowledge base 0 Future consideration

Add JSON format to preformatted style

What is the challenge? In a knowledge base document, in a code block with the preformatted style applied, there's no option to select JSON as the format. JSON content is frequent in knowledge base documents, especially about API functionality. Wha...
David 15 days ago in Knowledge base 0 Future consideration

Move to front confirmation to delete comment conversation

What is the challenge? In a note, if you expand an image to a modal pane and then delete a comment conversation on the image, the confirmation to delete the conversation appears behind the image modal pane but remains hidden from the user, who onl...
David 15 days ago in Knowledge base 0 Planning to implement

Per-document access control in knowledge bases

What is the challenge? Today, users can create separate knowledge bases for public consumption vs private consumption (via SSO or password), but they cannot create a single knowledge base that contains and manages access control of both types of i...
Brittany Rhoney 16 days ago in Knowledge base 0 Future consideration

Embed Jira views/tables into Knowledge Base

What is the challenge? Users sometimes want to be able to share live Jira views, such as issue trackers with their knowledge base users What is the impact? This will allow important information to be surfaced to users that is not typically stored ...
Brittany Rhoney 16 days ago in Knowledge base 0 Future consideration

Embed external pages in knowledge base

What is the challenge? Knowledge bases can link out to external pages/services but do not currently support embedding. What is the impact? Ability to embed pages will allow users to remain within the knowledge base while consuming external informa...
Brittany Rhoney 16 days ago in Knowledge base 0 Future consideration

Upload pdf directly into a documents workspace

What is the challenge? I cannot directly upload a pdf in a documents workspace folder, only as an attachment of a note. What is the impact? I now have to search for my pdf, because they are hidden in notes. Describe your idea Directly upload pdf i...
Guest 18 days ago in Knowledge base 1 Future consideration

Opt in to receive notifications on changes to a Knowledge Base

What is the challenge? Users of our product don't know when the KB changes What is the impact? our customers don't know about important changes Describe your idea I'd like Ideas Portal users to be able to 'Opt in' to receive email notifications on...
Guest 19 days ago in Knowledge base 1 Future consideration

Add PDF preview option to KBs

What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, these PDFs can't be easily shared in a KB today. There is an idea to allow th...
Emily Yankush 23 days ago in Knowledge base 0 Future consideration