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Knowledge base

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Error Moving pages under Knowledge section

What is the challenge? After moving one page under Knowledge section, no more pages can be added by the + sign within folders or notes. What is the impact? Unable to move or reorganize notes, pages, documents and folders within Knowledge section D...
Guest 3 days ago in Knowledge base 1 Already exists

checklists for my designers and releases

What is the challenge? I need an easy way to list features that designers need to work on that we can check off What is the impact? Something for design but can also be used to communicate to other stakeholders Describe your idea
Guest 5 days ago in Knowledge base 0 Future consideration

Salesforce integration with Aha! Knowledge Bases

What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
Dale Potter 15 days ago in Knowledge base / Salesforce 0 Future consideration

Additional custom domain for knowledge base

What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...
Jack Parr 22 days ago in Knowledge base 0 Future consideration

Automatically update links to headings when heading name is changed

What is the challenge? When we update the text of a heading in Aha! Knowledge, any links to that heading on a page are not automatically updated with the new text, which breaks the link. e.g. This is a heading #this-is-a-heading When I change "Thi...
Jeremy Bruno about 2 months ago in Knowledge base 0 Future consideration

Add command to duplicate a knowledge base.

What is the challenge? Need to create many KB; would like to create one as a standard and then create the others by duplicating that first one. What is the impact? Saves a lot of work/time. Describe your idea Create command to clone one perfect KB...
Mark T 11 days ago in Knowledge base 2 Future consideration

Remove Agenda shortcut from meeting templates

What is the challenge? Currently, notes contain shortcuts for areas throughout the note but the Agenda and Notes button both take the user to the same area What is the impact? The buttons are duplicative Describe your idea Remove the Notes button
Peter Whisenant 21 days ago in Knowledge base 0 Future consideration

Convert HTML entities in AI search results

What is the challenge? In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character. AI search results: "According to the Preferences & Settings article:... " Actual document title:...
David 11 days ago in Knowledge base 0 Future consideration

Bulk edit workspace sharing permissions on documents

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...
Melissa Hopkins 5 months ago in Knowledge base 0 Future consideration

Upload pdf directly into a documents workspace

What is the challenge? I cannot directly upload a pdf in a documents workspace folder, only as an attachment of a note. What is the impact? I now have to search for my pdf, because they are hidden in notes. Describe your idea Directly upload pdf i...
Guest about 2 months ago in Knowledge base 1 Future consideration