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Knowledge base

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Set up multiple authentication methods to access the same knowledge base

What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...
Simone Bilton 13 days ago in Knowledge base 0 Likely to implement

301 Redirect feature to maintain a single link for time-sensitive documents like release notes

What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...
Jeremy Bruno 2 months ago in Knowledge base 0 Future consideration

Bulk edit workspace sharing permissions on documents

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...
Melissa Hopkins 3 months ago in Knowledge base 0 Future consideration

Paste config options: Strip all inline formatting from copy/pasted text by default

What is the challenge? Currently Aha! carries over all inline formatting from text copied outside of the system and pasted in text boxes. This functionality is useful for base HTML elements (strong, italics, headings, etc.), but creates extra work...
Jeremy Bruno 4 months ago in Knowledge base 2 Future consideration

Import knowledge base notes from Zendesk

What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
Emily Yankush about 1 month ago in Knowledge base / Notes 0 Future consideration

Add "Increase Indent" and "Decrease Indent" buttons to the Knowledge Base toolbar

What is the challenge? Too many clicks to increase or decrease text/paragraph indent; currently, we have to select those options from the List dropdown What is the impact? Wasted time Describe your idea Add "Increase Indent" and "Decrease Indent" ...
David Yelenchic 3 months ago in Knowledge base 3 Future consideration

Knowledge Document Template with Version Control

What is the challenge? keeping consistent knowledge documents in unified space What is the impact? Describe your idea offer a Knowledge Document Template with Version Control
Guest 17 days ago in Knowledge base 1 Future consideration

Streamline the way that we create a text-link to a different page in a Knowledge Base

What is the challenge? Creating a link from one topic to another takes too much time. Currently, you need to: 1) Go to the destination topic and copy its URL, 2) Return to the topic in which you want to create the link, 3) Select the text to be li...
David Yelenchic 3 months ago in Knowledge base 0 Future consideration

Allow KB users to give feedback on notes

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush 7 months ago in Knowledge base / Notes 1 Future consideration

Add option to customize CSS to the KB

What is the challenge? Customers who want a tailored KB experience for users want options to further customize this. What is the impact? This would allow customers more flexibility to customize their KBs to their own brand and the experience they ...
Maria Plotkina 5 months ago in Knowledge base 0 Future consideration