Training

What is the challenge? Team members submit the wrong service desk ticket or don't know that Support option is for issues/other support requests other than Workspace access questions. I get asked on a weekly basis what to do to submit questions. ...

Goal: Offer an in-depth class on collaborating with stakeholders using Aha! Class materials Doc templates Whiteboard collaboration and use cases Note collaboration and use cases Meetings

What is the challenge? Aha! has a lot of fields and it is not always clear what they are do or are used for. For example: "record last active" -- This does not just return the date a record was updated but also the date any of its related child re...

What is the challenge? When trying to reproduce the reports shown in Aha's online support documentation I sometimes struggle with how to configure the data fields. This is a particular challenge with pivot tables, but happens with all reports. How...

Who would benefit? all students What impact would it make? Makes it easier to concentrate through all of the class. 5 hours into the class, it becomes difficult to concentrate, although the topic is still interesting. How should it work? maybe 4 h...

Who would benefit? Users, new users What impact would it make? Very helpful in terms of assisting overall learning. Could easily find things that didn't make sense the first time discovered or that retrospectively seem more relevant than expected....

Who would benefit? Prospective clients What impact would it make? Major How should it work? You migrate your learning content to an online learning academy, For example https://nowlearning.servicenow.com/ provides a place where interested persons ...

Who would benefit? every user What impact would it make? save time, reduce frustration and annoyance How should it work? Instead of stealing my time and attention by making me click away your product announcements, put them in a place that is less...

In the Aha knowledge portal there should be a list of everything a user who is granted "owner" permissions can do. Currently one has to navigate between several lists- such as the one for ideas and roadmaps. Automations, however, isn't a feature o...

would really appreciate a learning session focused on best practices for utilizing and reporting on Dependency and capacity capabilities