We would like a new setting in empathy sessions to prevent the historical chat from being displayed to users who join. This is because we conduct empathy sessions with customers of ours who are competitors so we don't want them in the session at t...
Ralph Nickl
14 days ago
in Empathy sessions
0
Future consideration
Support creating document or whiteboard templates in automation rules
What is the challenge? There is no ability to automate creating a note or whiteboard template in the Research tab when ideas or other records are created. What is the impact? If you use the same template for each idea or other record, it requires ...
Stephanie Lechner
3 months ago
in Ideas research
0
Future consideration
Allow disabling the attachments option for any note field in the portal
What is the challenge? I am working on designing an Idea submission form and I figured that when a Note field is selected it comes with attach files option. Attachments option is already available in the description field. What is the impact? Cant...
Guest
5 months ago
in In-app feedback
0
Future consideration
What is the challenge? Currently, you can't add the "Research" tab to a custom table. So you can directly collect the research you've done with a custom table entry. What is the impact? We're using custom tables to document competitive companies, ...
Guest
7 months ago
in Ideas research
0
Future consideration
Outlook addin to file emails as organization notes.
What is the challenge? Can be tedious to move customer feedback from emails to notes then link them to organization What is the impact? Faster consolidation of customer feedback Describe your idea File outlook emails with workspace email addresses...
Guest
8 months ago
in Ideas research
0
Future consideration
Who would benefit? Align terminology with what we use it for Early adopter/BETA What impact would it make? Make it easier for the team to adopt it How should it work? Custom terminology like other aha! features.
Initiate polls or empathy sessions from AI Exploration themes
Who would benefit? Product managers exploring deeper insights about ideas that are related as identified by AI Exploration. What impact would it make? Expedite feedback in a very targeted manner to inform Product Managers of potential value of bui...
Bonnie Trei
10 months ago
in Ideas research
0
Future consideration
AI Idea Insights - Exploration at Organization level
Who would benefit? Product Managers and Customer Success Managers wanting more insight into a customers' asks, or when preparing for a customer call. What impact would it make? It would allow PMs to have a quick overview of what is 'top of mind' f...
Ann Wuyts
10 months ago
in Ideas research
0
Future consideration
Who would benefit? Product managers, facilitators of sessions, customers and participants of empathy sessions What impact would it make? Allow us to streamline tools when hosting empathy sessions How should it work? Have a space within an active e...
Alyssa Menke
about 1 year ago
in Empathy sessions
0
Future consideration
Who would benefit? Product Managers analyzing ideas What impact would it make? Help to show what ideas segments of clients are interested in How should it work? When using Explore Ideas, allow us to look at ideas only for a specific Segment.
Amanda K
about 1 year ago
in Ideas research
0
Future consideration