Ideas portal

What is the challenge? Without checking the Idea dashboard on a regular basis, we do not know if someone has submitted an Idea that we need to promote quickly. What is the impact? Ideas linger or the person has to reach out for us to notic...

What is the challenge? We already have the option to merge portal users into Aha! users, but there are scenarios where the reverse would be helpful. If a team wants to revoke internal Aha! access for certain users but keep them as portal users, ...

What is the challenge? Many teams have account-level SSO set up that provisions all internal users in a large group into Aha! as Reviewers or Viewers when they first log in. These individuals are also often directed to internal private portals t...

What is the challenge? As an Ideas portal admin, I want our Ideas portal users to see a custom field called "Problem Statement" ahead of the Description when they are viewing Ideas in the Ideas Portal, so that the solution description more natur...

What is the challenge? Entering ideas directly into Aha while at a trade show would be very efficient but having to enter our email addresses every time is cumbersome and takes extra steps. What is the impact? Having to enter my email addr...

What is the challenge? We've created terminology for statuses in our portals. These created terminologies are not being used in the Salesforce Idea view. What is the impact? This creates an inconsistent user experience as the statuses disp...

What is the challenge? The challenge is twofold: 1. we are spamming our idea portal users with status changes and admin responses. 2. Sometimes people get status changes and not the admin response (because an update, not a new message was made)....

What is the challenge? As a user, it is impossible to find the ticket I created as it disappears from view as soon as it is created. What is the impact? There is no possibility to open the ticket I just created. This it is impossible to se...

What is the challenge? Idea portal users are forced to only use passwords which is an insecure authentication mechanism. What is the impact? Security posture is reduced, company reputation is affected, operational issues by having to suppo...

What is the challenge? We have a customer facing portal and an internal portal. We are trying to track activity and engagement by portal, but I cannot seem to get the specific details about what portal a vote was submitted in. What is the im...