What is the challenge? I am unable to create a report on todos on Key Results. When I attempt to create a report with Todos as the primary record, Key Results are not an option for the secondary record. What is the impact? I am unable to track tod...
Bonnie Trei
4 days ago
in Strategy
0
Planning to implement
What is the challenge? When OKRs are enabled, there are 3 fields to track: Target metric Starting metric Current metric However, there is no ability to track changes to these values over time. The need is highest for the "Current metric" field. Wh...
Emily Yankush
15 days ago
in Strategy
0
Planning to implement
Add true "Detailed estimate" option to release retrospective report
There is a current option on the Release Retrospective Report to view "Work completed (points)" which displays records associated with the release and totals with the "best estimate", using the initial estimate unless a detailed estimate is availa...
Maria Plotkina
29 days ago
in Capacity planning
0
Planning to implement
Set up multiple authentication methods to access the same knowledge base
What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...
Simone Bilton
4 months ago
in Knowledge base
0
Planning to implement
Contributers and greater should be able to remove votes from ideas. This would prevent an issue where Zendesk tickets can't be linked to ideas due to the user already having voted for the idea.
Guest
over 9 years ago
in Ideas
32
Planning to implement
Ideas Portal - Suggest similar ideas based on criteria entered by a user
What is the challenge? As a product user that reviews Ideas posted by other users, we are often finding repeated ideas added by multiple users. (Users are not searching for similar issues to upvote.) What is the impact? Managing ideas is cumbersom...
Guest
29 days ago
in Ideas portal
1
Planning to implement
Users API does not consider "Knowledge" License as Paid Seat
What is the challenge? paid_seat field is not properly returned for the new "Knowledge" license What is the impact? We cannot rely on API data alone and need to find workarounds in this case to properly reflect the users license information Descri...
Erik Uhlich
about 1 month ago
in API
0
Planning to implement
Use the inherent formatting of the data in the “Sum Values” view as in the “List Records” view
What is the challenge? We have currency values in the pivot. When we summarize the values in the cells we need the currency formatting to be retained in the cells and summary rows/columns. What is the impact? Pivots and charts are not correctly re...
Nathaniel Collum
3 months ago
in Reports
0
Planning to implement
What is the challenge? We have a lot of workspaces in our account. Sometimes it can take up over a minute for the workspace picker to open. What is the impact? The long loading times hurt productivity. Describe your idea Please make the workspace ...
Nathaniel Collum
8 months ago
in Account settings
0
Planning to implement