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Empathy sessions

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Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over.It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! us...
Nathaniel Collum 12 days ago in Empathy sessions 0 Future consideration

Better participant experience for missed empathy sessions

There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...
Nathaniel Collum 12 days ago in Empathy sessions 0 Future consideration

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum 13 days ago in Empathy sessions 0 Future consideration

Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.
Madeleine Black 3 months ago in Empathy sessions 0 Likely to implement

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé 3 months ago in Empathy sessions 0 Future consideration